Terms of Service
Last Updated: January 3, 2025
By using Nueva Era 2253's mobile car detailing services, you agree to these terms and conditions.
1. Service Agreement
Nueva Era 2253 ("we," "us," or "our") provides mobile car detailing services in Henrico, Richmond, and surrounding areas. By booking our services, you agree to:
- Provide access to water hose and electrical outlet as required
- Allow our technicians to work on your vehicle at the scheduled location
- Pay the agreed-upon service fee upon completion
- Notify us of any special requirements or vehicle conditions before service
2. Service Requirements
Our mobile detailing service requires:
- Water Access: Customer must provide access to a water hose
- Electrical Outlet: Customer must provide access to an electrical outlet
- Vehicle Access: Vehicle must be accessible for our equipment
- Safe Working Environment: Location must be safe for our technicians
3. Pricing and Payment
All prices are subject to change without notice. Current pricing is available on our website and booking system. Payment is due upon completion of service unless other arrangements are made in advance.
- We accept cash, credit cards, and digital payments
- Distance fees apply for locations over 25 minutes from our service area
- Membership pricing is available for qualifying customers
- All sales are final unless service is not completed due to our error
4. Cancellation and Rescheduling
We understand that plans change. Our cancellation policy is designed to be fair to both parties:
- 24+ Hours Notice: No cancellation fee
- Less than 24 Hours: 50% cancellation fee
- Same Day Cancellation: Full service fee applies
- Weather Cancellations: No fee, rescheduling available
5. Service Guarantee
We stand behind our work with a 24-hour satisfaction guarantee:
- If you're not satisfied with the results, contact us within 24 hours
- We will return to address any issues at no additional cost
- This guarantee covers workmanship, not normal wear and tear
- Damage claims must be reported immediately upon service completion
6. Liability and Insurance
Nueva Era 2253 carries comprehensive liability insurance. However, we are not responsible for:
- Pre-existing damage to your vehicle
- Damage caused by customer interference during service
- Damage to vehicles with known mechanical issues
- Personal items left in the vehicle during service
7. Vehicle Condition
Before service begins, we will inspect your vehicle and note any existing damage. We are not responsible for damage that existed prior to our service.
8. Force Majeure
We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to severe weather, natural disasters, or government restrictions.
Privacy Policy
Your Privacy Matters
We are committed to protecting your personal information and maintaining your privacy.
1. Information We Collect
We collect information necessary to provide our services:
- Contact Information: Name, phone number, email address
- Service Address: Location where service will be performed
- Vehicle Information: Make, model, year, and condition
- Payment Information: Processed securely through our payment processor
- Service History: Records of previous services for quality improvement
2. How We Use Your Information
We use your information to:
- Schedule and provide car detailing services
- Process payments and maintain service records
- Send service reminders and updates
- Improve our services and customer experience
- Comply with legal requirements
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only:
- With your explicit consent
- To comply with legal obligations
- With service providers who assist in our operations (under strict confidentiality agreements)
- In case of emergency or safety concerns
4. Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission
- Secure storage systems
- Limited access to personal information
- Regular security audits
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent at any time
6. Cookies and Tracking
Our website may use cookies to improve your experience. You can disable cookies in your browser settings, though this may affect website functionality.
7. Third-Party Services
We may use third-party services for payment processing, scheduling, and communication. These services have their own privacy policies, which we encourage you to review.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children under 18.
9. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our website.